FAQ
Frequently Asked Questions
Find answers to common questions about shopping at TechPulse, our products, shipping, and more.
General Questions
Q: What is TechPulse?
A: TechPulse is a South African online store specializing in affordable tech gadgets. We've been serving customers since December 2025, offering quality technology products at competitive prices.
Q: Where are you located?
A: We are based in South Africa and proudly serve customers across the country.
Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from reputable suppliers. We stand behind the quality of every item we sell.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your delivery details and payment information to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods including credit cards, debit cards, and other secure payment options displayed at checkout.
Q: Is it safe to shop on your website?
A: Absolutely! We use secure payment gateways and encryption to protect your personal and payment information.
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we may not be able to make changes.
Shipping & Delivery
Q: How long does delivery take?
A: Delivery times vary by location: 2-5 business days for major cities, 3-7 days for regional areas, and 5-10 days for remote areas.
Q: Which courier services do you use?
A: We use The Courier Guy for door-to-door delivery and Paxi Pep for convenient collection at PEP stores.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location, order weight, and chosen delivery method.
Q: Do you deliver nationwide?
A: Yes, we deliver to all major cities and towns across South Africa.
Q: Can I track my order?
A: Yes! Once your order is shipped, you'll receive a tracking number via email to monitor your delivery status.
Q: What if I'm not home when delivery is attempted?
A: The courier will leave a notification and attempt redelivery or contact you to arrange collection. You can also choose Paxi Pep collection for more flexibility.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days if you receive a damaged product. Please refer to our Return Policy page for full details.
Q: How do I return a damaged item?
A: Contact our customer service team within 14 days of receiving your order, provide your order number and photos of the damage, and we'll guide you through the return process.
Q: How long do refunds take?
A: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
Q: Can I exchange a product?
A: Yes, we can send you a replacement for damaged items instead of processing a refund.
Products & Warranties
Q: Do your products come with warranties?
A: Many of our products come with manufacturer warranties. Warranty details are specified in the product description.
Q: What if a product is out of stock?
A: If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.
Q: Do you offer bulk discounts?
A: Please contact our customer service team for inquiries about bulk orders and potential discounts.
Customer Support
Q: How can I contact customer service?
A: You can reach us through our Contact Us page. We're here to help with any questions or concerns.
Q: What are your business hours?
A: Our customer service team operates during standard South African business hours, Monday to Friday.
Q: I have a question that's not answered here. What should I do?
A: Please don't hesitate to contact our customer service team. We're always happy to help!
Still have questions? Feel free to reach out to us through our Contact Us page, and we'll get back to you as soon as possible.